Oracle CRM Online Training

About Oracle CRM Online Training:

The Oracle CRM Online Training may be a customer relationship management application developed by Oracle Corporation. it’s widely referred to as the world’s most complete customer relationship management (CRM), providing for business intelligence that has been socially enabled from sales automation. Oracle CRM provides great customer experience by providing a good and deep portfolio of CRM solutions for all customer touch-points, a good and deep portfolio, and provides great functionality to support larger business’s specific business needs for giant companies.

Learn Administering Simple Products, Attributes and Classes, Catalogs and Categories, Component – Type Customizable Products, Constraints, Eligibility and Compatibility, Promotions, Recommendations and Multiple Product UIs., etc. You will also get an exposure to industry based real-time projects in various verticals.


About Instructor

                               Oracle CRM Online Training is provided by a real time consultant. The experience acquired by our trainer on Oracle CRM , is promisingly helpful to the corporate trainee’s. Our instructors are experts in the implementation and support projects. ASTS always works on real time scenarios. It is extremely useful for the professionals to handle the projects easily in the IT industry.


  • There is no prior knowledge of HR business processes or Oracle applications
  • Basic computer knowledge
  • basic file-management skills.

Terms And Conditions

  • We will Provide Supporting to resolve Student practical Issues.
  • We will provide server Access and 100% Lab Facility.
  • Resume Preparation.
  • Interview Questions & Answers.
  • We will conduct mock interviews. Student also gets 100% supporting before and after getting job.

Oracle CRM Online Training Course Content:

Introduction to Oracle CRM Service Fundamentals

  • Understand a store’s shopping cart and ordering functionality and other key features
  • Understand the features of Oracle’s sales applications
  • Create leads and convert them into opportunities
  • Create opportunities and convert them into quotes
  • Describe Campaign Flows, schedules and target groups
  • Under geographic territories and named territories, set up in Territory Manager
  • Explain the Basic Sales Flow
  • Set up common components, such as Notes, Tasks and Calendars
  • Describe the Lead to Order Process
  • Create Customers and Contacts using the Oracle Trading Community Architecture model
  • Create Employees and Users, Import Resources, and assign roles and responsibilities to users
  • Understand the implementation steps required to set up sales products
  • Describe integration points between Oracle Sales and Oracle Marketing applications
  • Understand Global Address formatting
  • Understand Oracle Sales related personalisation features available in OA Framework
  • Create proposals for leads, opportunities or quotes

Administering Simple Products

Describing simple products
Creating and entering detail for simple products
Versioning and releasing a product record

Administering Attributes And Classes

Describing attributes
Creating a class hierarchy
Creating attributes and domains, and assigning them to a hierarchy
Assigning products to the class hierarchy
Generating smart part numbers

Pricing Overview

Creating a new price list and price list line items
Creating volume discounts

Administering Catalogs And Categories

Describing a product catalog
Creating catalogs and categories
Adding products to categories
Understanding product catalog visibility

Administering Component-Type Customizable Products

Creating a component-type customizable product by defining relationships
Using a Workspace Project to manage, test, and release products, attributes, and classes
Using Time Slice reports to track changes within a given object/version during its life

Pricing Customizable Products

Describing component-based customizable product pricing strategies
Using the Pricing Designer to view and price a component-based customizable product

Administering Constraints

Creating constraints to enforce business logic during product configuration
Describing commonly-used rule types

Administering Eligibility And Compatibility

Describing Eligibility and Compatibility examples and usage scenarios
Defining Eligibility and Compatibility matrices
Administering Eligibility and Compatibility rules

Administering Promotions

Listing types of product promotions
Administering product bundles, coupons, and special configuration promotions
Administering eligibility and compatibility for product promotions
Using product promotions with quotes and orders

Administering Recommendations

Describing product and promotion recommendation functionality
Creating product and promotion recommendations
Defining messages using Unified Messaging administrative views

Administering Multiple Product UIs

Creating multiple product user interfaces (UIs) for a customizable product
Using user interface properties for additional functionality
Describing the logic governing product UI selection

Using Application Deployment Manager

Describing the Application Deployment Manager (ADM) architecture
Exporting product-related data from a Siebel application
Packaging product data for deployment using ADM

Modeling Communications, Media, And Energy Products

Listing business requirements and modeling challenges in Communications, Media, and Energy (CME)
Representing CME products in the Siebel application
Differentiating between predictive, interactive, and reactive product selection rules



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